Home / Exchanges, Returns and Warranty
Policies
Exchanges, Returns and Warranty
An exchange or return can be requested within 3 days of delivery when the product remains original, undamaged, and in its complete original packaging. Start the request on WhatsApp with the order number and a product photo.
Return cost and refund
The customer pays return shipping unless the store made the error. Refunds use the original payment method within 3 to 14 business days after CREO receives and inspects the product.
Golden Warranty
It covers all products and shipping damage but excludes misuse. Change-of-mind requests are reviewed by the store and are not automatic.
Verified facts
| Request window | 3 days from delivery |
|---|---|
| Product condition | Original, undamaged, fully packaged |
| Refund timing | 3 to 14 business days after receipt and inspection |
Frequently asked questions
Who pays return shipping?
The customer, unless the return is caused by a store error.
Does the warranty cover misuse?
No. It covers shipping damage and excludes misuse.