Tracking your order
Shipment details and the tracking number are sent after dispatch. For any question about your shipment, message us on WhatsApp with your order number.
Policies
Shipping and Delivery
Available shipping and cash-on-delivery options are shown in the store before you place your order, based on your destination and order. Review the total and any international or customs charges before paying.
Key information
- Shipping fees
- Shown in the store before ordering
- Cash on delivery
- Availability and fees shown in the store
- Estimated delivery
- 2–5 business days in major cities, 3–7 in other areas
- Tracking
- Sent after dispatch
From order to delivery
Place your order
Review the total and any international or customs charges before paying.
Preparation and dispatch
Your order is prepared and shipped. Shipment details and the tracking number are sent after dispatch.
Delivery
Usually 2–5 business days in major cities and 3–7 business days in other areas.
Tracking, delays and destinations
If your shipment is late
If your shipment goes past the estimated delivery time, contact us on WhatsApp with your order number.
International destinations
Check the destinations and shipping services available for your order in the store. Contact CREO before ordering if you need clarification about customs or taxes.
Arrived damaged?
If a product arrives damaged, contact the store with your order number and a clear photo for review. Returns and warranty
Shipping questions
A question about shipping?
Message us on WhatsApp, with your order number if you have one.