Policies
Exchanges, Returns and Warranty
Quick answer
An exchange or return can be requested within 3 days of delivery when the product remains original, undamaged, and in its complete original packaging.
Key facts
Request window
3 days from delivery
Product condition
Original, undamaged, fully packaged
Refund timing
3–14 business days after receipt and inspection
How to start a request
Contact the store on WhatsApp with the order number and a product photo. The team reviews the request and explains the next steps.
Cost and refund
The customer pays return shipping unless the store made the error. Refunds use the original payment method within 3–14 business days after receipt and inspection.
Damage and eligibility
The official policy excludes damage caused by misuse. If a product arrives damaged, contact the store with your order number and a clear photo for review.